Refund Policy

Return & Refund Policy

At Yachu, we want you to love your gear. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return window from the day you receive your order.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • All tags and packaging must be intact

  • A proof of purchase (receipt or order confirmation) is required

To start a return, contact us at help@yachu.co.
If your return is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send the item

Note: Items sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.
If the item is damaged, defective, or incorrect, contact us immediately at help@yachu.co so we can make it right.

Non-Returnable Items

Some items cannot be returned due to hygiene, safety, or promotional reasons. These include:

  • Used or worn outdoor gear

  • Custom or modified items

  • Sale or clearance items

  • Gift cards

If you’re unsure about your item’s return eligibility, feel free to reach out.

Exchanges

Need something different?
The quickest way is to return your item and place a new order once the return is approved.

Refunds

Once your return is received and inspected, we’ll let you know if your refund is approved.
If approved, your refund will be processed back to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at help@yachu.co.